Medical Cannabis Services Australia

Privacy Policy

We at Medical Cannabis Services Pty. Ltd. respect and value your privacy. When you submit information (including personal or sensitive information) to us, this privacy policy is part of our agreement.

You do not have to provide us with your personal or sensitive information, however, if you do not, this may limit our ability to provide services to you.

We may collect, use, retain or disclose information about you for the following purposes:

  • To carry out the normal operations of our business. These may include providing medical services and treatment to you, answering your queries, processing your application with the doctor or licensed commercial producer, conducting research to help our clients and maintaining proper tax and accounting records.
  • To send you information about our services, (including follow up appointments and new products) unless you advise us not to;
  • Administrative and billing purposes;
  • Updating and maintaining our records and to keep contact details up to date;
  • Processing and responding to any complaints;
  • To carry out any other activity which has your consent;
  • To comply with legal requirements or so that we can respond to any complaints or claims against us.
  • To your treating physician, your MCS assessing physician, Medical Cannabis Services and any licensed commercial producer and suppliers. The information may be used to contact, assess and register you and for analysis and research to better help our members.
  • To meet obligations to insurers.

When trusted third parties (such as our accountants or a delivery company) are performing a service for us or for you, we may provide them with our information about you only to the extent they need it to perform that service. We will not sell or lease information about you, with these exceptions:

  • If we reorganize our company(ies), or sell or lease our business, the new entity, owner or operator will assume any rights we have in respect of our information about you. We would obtain reasonable assurances that your privacy would continue to be respected
  • We may create and provide data that is in a form that does not permit you to be identified.


We strictly control access to your personal and / or sensitive information to our employees and / or agents, or medical / healthcare professionals who need this information in order to deliver services to you or to employees and / or agents who analyze our performance in order to measure and improve our services. Your personal and / or sensitive information may also be reasonably used or disclosed for purposes related to the above purposes.

We reserve the right to co-operate with local, provincial and national officials in any investigation requiring either personal information including any personal information provided online through Medical Cannabis Services or reports about lawful and unlawful user activities on the Web site.

From time to time personal information that we collect may be stored, processed in, or transferred between locations outside of Australia. We cannot guarantee that in these circumstances there will be compliance with the Australian Privacy Principles, or with other laws that offer protection substantially similar to the laws of Australia.

If you ask us, we will remove any information about you from our files, unless some legitimate purpose makes it reasonable for us to retain it for some additional time. We will also review our files from time to time with a view to identifying and deleting information.

By providing us with information (including personal or sensitive information) you consent to the terms of this Privacy Policy and the types of use and disclosure referred to in this Privacy Policy. We are committed to ensuring that all information that you provide to us is kept secure, and we take reasonable steps to protect all information that you provide to us. However, all transmission and or exchange of information is carried out at your own risk and we cannot guarantee the security of any information that you send to us or receive from us, particularly where that exchange of information is performed online.

From time to time we may amend this Privacy Policy and publish it on our website. We recommend that you regularly check our website to be aware of any changes.


To request access to your personal information and for any additional information or complaints
please contact our Privacy Officer at